Water Care Troubleshooting

Ensuring your hot tub’s water remains clean and clear is crucial for an enjoyable and safe experience.

Water Care Troubleshooting

Here, you'll find solutions to common water care issues.
Cloudy Water

PROBABLE CAUSE:

  • Dirty filters
  • Excessive oils or organic matter
  • Improper sanitising
  • Suspended particles or organic matter
  • Overused or old water

SOLUTIONS:

  • Clean filters with FreshWater® Instant Filter Cleaner or FreshWater® Filter Cleaner
  • Shock spa with sanitiser
  • Add sanitiser
  • Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down
  • Run jet pump(s) and clean filters with FreshWater Instant Filter Cleaner or FreshWater Filter Cleaner
  • Drain, clean and refill the spa
Water Odour

PROBABLE CAUSE:

  • Excessive organics in water
  • Improper sanitisation
  • Low pH

SOLUTIONS:

  • Shock spa with sanitiser
  • Add sanitiser
  • Adjust pH with FreshWater pH/Alkalinity Up to recommended range
  • Drain, clean and refill the spa
Chlorine Odour

PROBABLE CAUSE:

  • Chloramine level too high
  • Low pH

SOLUTIONS:

  • Shock spa with sanitiser
  • Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Musty Odour

PROBABLE CAUSE:

  • Bacteria or algae growth

SOLUTIONS:

  • Shock spa with sanitiser
  • If the problem is visible or persistent, drain, clean and refill the spa
Organic Buildup/Scum Ring Around Spa

PROBABLE CAUSE:

  • Buildup of oils and dirt

SOLUTIONS:

  • Wipe off scum with clean rag
  • If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa
Algae Growth

PROBABLE CAUSE:

  • High pH
  • Low sanitiser level

SOLUTIONS:

  • Shock spa with sanitiser
  • Adjust pH with FreshWater pH/Alkalinity Down to recommended range
  • Shock spa with sanitiser, and maintain sanitiser level
Eye Irritation

PROBABLE CAUSE:

  • Low pH
  • Low sanitiser level

SOLUTIONS:

  • Adjust pH with FreshWater pH/Alkalinity Up
  • Shock spa with sanitiser, and maintain sanitiser level
Skin Irritation/Rash

PROBABLE CAUSE:

  • Unsanitary water
  • Free chlorine level above 5 ppm

SOLUTIONS:

  • Shock spa with sanitiser and maintain sanitiser level
  • Allow free chlorine level to drop below 5 ppm before spa use
Stains

PROBABLE CAUSE:

  • Total alkalinity and/or pH too low
  • High iron or copper in source water

SOLUTIONS:

  • Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up
  • Use FreshWater Stain & Scale to inhibit metals
Scale

PROBABLE CAUSE:

  • Total alkalinity and/or pH too low
  • High calcium content in water

SOLUTIONS:

  • Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down
  • If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa
  • Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or Freshwater pH/Alkalinity Down